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I work in a high traffic service department where I schedule service calls for technicians to perform various services at our clients’ homes.
We get extremely busy and are often understaffed at our busiest times of the year.
Since my workplace is in an office, and the main medium of communication with customer is via telephone, the customers don’t realize how busy it gets.
In a regular retail environment, the majority of people can see that there are massive line-ups of other customers, and while some are moronic enough to complain about not receiving instant service, most of them will keep their mouth shut.
Until they get on the telephone.
In the busiest time of the year, the phone literally never stops ringing. All lines on our phones are filled up and we only have so many people who can answer it. Not only that, but each call lasts anywhere from 5 to 30 minutes depending on the customer. We also deal with clients through email, so there’s another thing to add to our duties.
During the rush season, EVERY customer who calls is FUCKING COMPLAINING THAT WE’RE NOT ANSWERING THE TELEPHONE OR NOT CALLING THEM BACK.
FUCK YOU, I CAN’T ANSWER 5 PHONES AT ONCE AND CALL BACK 30 PEOPLE AT THE SAME WHO LEFT MESSAGES. WE ARE NOT FUCKING WIZARDS FOR FUCKS SAKE. MAYBE IF YOU STOPPED CALLING JUST TO COMPLAIN ABOUT US TAKING TO LONG TO HELP YOU, WE’D HAVE THE FUCKING TIME TO CALL YOU BACK OR ANSWER THE BUTTFUCKLOAD OF OTHER CALLS AND EMAILS COMING IN.
IF YOU CALL BUSY COMPANIES COMPLAINING THAT THEY AREN’T SERVING YOU FAST ENOUGH, THEN FUCK YOU. BITCH.
Sincerely,
A normal human being who only has one brain and cannot simultaneously help ten thousand people at once.
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